Frequently Asked Questions

How to make an order?

For cakes:

  • As we make the cake on order and monitor the volume of the orders, we require placing of order with at least 7 days allowance. For celebration cakes or wedding cakes, accepting of orders depends on our availability. Please send us email for assistance.
  • Our delivery is Friday, Saturday and Sunday between 9am to 12pm.
  • The cut off in accepting order for the following week delivery is Friday at 4pm. Please book your cake by using our calendar booking.
  • We don't guarantee accepting cake order on rush. Advance ordering is highly recommended. 

For other products online:

  • You can place an order by clicking buy or add to cart for the item you want. This will direct you to check out option.
  • Click the check out when you are ready and make payment.

In what area do you deliver?

For cakes:

  • We deliver cakes in Penrith area and surrounding suburbs within 20km. Please check Google Map for the distance from our point to your point.
  • If you find your location beyond our scope of area, additional delivery fee may apply. Please contact us for assistance before placing your order.

For other products online:

  • We deliver Australia wide.

How will I track my order?

For cakes:

  • As we cannot give you an ETA, we will send you a text message for confirmation of delivery. Please ensure that someone is present in your location to receive the cake. Re-delivery may cost additional charge.

For other products online:

  • We process your order within 1-2 business days. After confirming your payment, we will send you a confirmation email for shipping details including the tracking number to track your parcel.

How do you handle Refund or Return?

Can we arrange collection of cake?

  • Collection of cakes can be arranged to the address below:
    • Sherbrooke Enterprises
      10 Rooty Hill Road South
      Rooty Hill NSW 2766
    • Time and Schedules:
      • Friday and Saturday
      • 9am - 12pm
      • 12pm -  4pm
      • Sunday
      • 1pm - 3pm
  • Pick the time and date of collection upon checking out.

    What kind of payment do you accept?

    • We accept credit or debit card payment and PayPal payment.

    Still have more questions, please fill out the form below and we will get back as soon as we can.