Terms and Conditions
To Our Valued Customer,
Thank you for choosing us for your cake with our partners. By booking and placing your order, please be guided with the following "Terms and Conditions".
- All the information you gave us is correct, including your name, address and contact details.
- Packages are created with best interest to provide our clients high quality goods and services at very reasonable prices.
- Gold Ribbon Cake voucher is redeemable in single transaction only at any event or occasion together with the selected package.
- If two or more packages are availed in any goods/services from our partners, only one voucher on the event can be used and the other voucher/s on other occasion/event within 12 months from the date of issuance.
- Venue charges and/or insurance are not included in any of our prices and packages. Some venues may charge extra, but these charges must be paid by a client. And client should organise access to the venue for us, if it is restricted.
- For reservation, booking and securing your order and date, please see below:
- For cancellation of order, notify us by sending email at firstname.lastname@example.org or calling us at 9675 3654 within 24 hours after the payment has made, and refund will be granted less the costs. For order cancelled after a day and within three days, 50% of initial payment will be refunded less the costs. And beyond that, no refund will be made.
- We do free delivery for Wedding Cakes and other special big events in Rooty Hill and surrounding suburbs within 15 km. In Metro-Sydney outside the range, delivery charge will be calculated including toll fee.
- Ensure that on the delivery there is someone who will receive the cake. If no one is at the venue/home, we will call you three times; and if no one answers, we will leave the place with the cake and will hold no responsibility on any damages that may arise.
- In acceptance of the product, Gold Ribbon Cake would hold no responsibility on any damages that may arise thereafter.
- By placing order, you are committing to pay the required amount and agreeing with our terms and conditions.
Gold Ribbon Cake Management